If you are not authorized to access a Shared Health application or system, please close your browser or navigate away from this site.įor all access requests, connectivity issues, etc., please contact the Shared Health Service Desk via email ( or by phone at 20 (toll-free 1-86).ĭigital Health has taken steps to ensure the remote access solution can scale to support provisioned users demand. By accessing these systems and applications, you represent that you are an authorized user of the Shared Health systems and applications you access and that you consent to applicable monitoring and recording. All access and activities on these systems and applications are monitored and recorded, and are subject to audit. Any unauthorized trespass into or use of these systems and applications is prohibited. The systems and applications accessed through the links above contain confidential and proprietary information. Receiver Icon Right-click on the icon and select, Advanced Preferences. By accessing the applications and systems using the links above, you acknowledge and agree to comply with all applicable WRHA and Shared Health policies, practices and procedures regarding confidentiality, information privacy, remote access and acceptable use. Reset Receiver Find the Citrix Receiver icon in the taskbar. Please follow the instructions in this guide and download the updated plug-in.Īttention: Use of applications and systems through Remote Access, Web Mail or the Clinical SharePoint website is limited to users who have been authorized by Shared Health. If you are having connectivity issues, you may need to upgrade your Citrix Gateway Plug-in. This leads IT down the wrong path from the beginning. Enables authorized remote users to securely access the WRHA Clinical SharePoint website. Such problems can impact the launching and in-session ICA performance, however the end-user may report to the helpdesk that Citrix is slow, not knowing that it is caused by their own device.
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